Frequently Asked Questions

Frequently Asked Questions2017-05-15T16:50:50+02:00
How to cut the rubber tiles to size?2017-04-30T21:45:09+02:00

For cutting the rubber tiles, we recommend using a jig saw. It is worth to mark the cut line on the rubber tile, with chalk, prior to cutting. It is best to work with a large-toothed blade for wood. Smaller cuts can be performed with trim wallpaper knives as well. In this case, you should make an incision along a ruler (a straight wooden bar) to prepared the cut; and then deepen it until to the full tile is cut. In both cases, mind your hands!

How do I have to install the rubber tiles?2017-04-30T21:44:01+02:00

We always recommend installing the rubber tiles on a solid foundation. For details, see the “Installation and Maintenance Instructions” and the document entitled “Important information before you buy”.

How can I clean the rubber tiles?2017-04-30T21:47:44+02:00

The “Installation and maintenance manual” contains a detailed description on the ways to clean the rubber tiles.

Installation and maintenance instructions
Do you produce customized products upon request?2017-04-30T21:40:07+02:00

Since we have our own production facility, we are pleased to fulfil individual requests. For customized products, we always determined the minimum order quantity and the price on a case-by-case basis.

What does “critical fall height” mean?2017-04-30T21:37:50+02:00

The value of Critical Fall Height (Critical Fall Height), also known as HIC (Head Injury Criterion), is an important indicator of the safety of rubber tiles. It was developed to prevent serious head injuries of children. This value tells you the height from which someone can fall on the paving in question without suffering serious head injuries, thanks to the cushioning properties of the paving. For all kinds of playground equipment, the necessary HIC value of the ground must be determined, and you have to choose the kind of paving accordingly.

Is there a product warranty?2017-04-30T21:46:50+02:00

Yes, there is. We provide a 3-year warranty for ReFlex, EquiFlex and AgroFlex rubber tile brands alike. You can read the detailed warranty terms in the downloadable document entitled “Warranty Terms”.

Warranty terms for ReFlex, AgroFlex and EquiFlex rubber coverings
Do the rubber tiles fade as a result to exposure to UV radiation?2017-04-30T21:34:12+02:00

The rubber tiles, when exposed to direct sunlight, start to fade like most other materials. This process is slower if the rubber tiles are installed in a shady place. A further advantage of shade that children do not play in the sun, and the surface does not heat up as much.

What differences in colour shades are there between rubber tiles?2017-04-30T21:32:53+02:00

The rubber granules – the raw material of the rubber tiles – are produced by grinding used tires. Because the proportion of the various types of granules (from winter or summer tires, car, truck or tractor tires etc.) constantly varies in the mixture, so the dyes do not paint them in exactly the same way. These slight differences equalize after 1-2 weeks from the installations, and they have no effect on product quality.

Can parking spaces get paved with rubber tiles?2017-04-30T21:30:19+02:00

Yes, they can, but in this case we recommend using the heavy duty types: ReFlex Patio or ReFlex Grand. It is not recommended to use Poured in place rubber paving in parking areas.

What is the difference between your ReFlex and ReFlex Patio (ReFlex Terasz) rubber tiles?2017-04-30T21:29:11+02:00

The ReFlex Patio rubber tiles have a denser structure and smaller cleats. Their surface, therefore, is more resilient, so for example high-heel shoes cannot damage them. However, since they are harder than the ReFlex rubber tiles, they are not recommended for playgrounds.

How long does it take for me to receive the ordered products?2017-04-30T21:27:28+02:00

We keep thousands of square meters of rubber tiles in stock in our central warehouse in Budapest, so the most popular types are available for immediate pick up most of the time, and in case of home delivery you can expect 2-3 working days. If the product you ordered is not in stock, production usually takes 1-3 weeks.

Do you do home delivery abroad too?2017-04-30T21:26:00+02:00

Yes, with the assistance of our logistic partners we can deliver the rubber tiles anywhere in the world. If you want to ask for shipment abroad, please contact our customer service by email or telephone.

Can I request you not only to deliver but also to install the rubber tiles?2017-04-30T20:20:54+02:00

Yes, we undertake the installation of rubber tiles with our qualified and experienced contractor team. If you want an offer for the installation, all you have to do is to fill out our form for requesting an offer.

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